Terms of Service

1. Acceptance of terms

By accessing this website, requesting work, accepting a proposal, paying an invoice or using our services, you agree to these terms. If you act for an organisation, you confirm that you have authority to bind it.

A signed proposal, statement of work, order form or master services agreement may add to or vary these terms. The signed document takes precedence for that engagement where there is a conflict.

2. Services and scope

Services may include websites, ecommerce, applications, AI chatbots and automations, marketing, advertising, content, analytics, consulting, training and other agreed digital work. The applicable proposal or statement of work defines deliverables, assumptions, timing and fees.

Requests outside the agreed scope may require a revised timeline and additional fees. Estimates and target dates depend on timely client access, materials, feedback, approvals and third-party availability.

3. Client responsibilities

You are responsible for the accuracy and legality of materials, claims, instructions and data you supply; for holding the necessary rights and permissions; and for compliance obligations specific to your business, industry and location.

You will provide timely decisions, a designated approver, required platform access, and secure credentials through an agreed method. Delays in these items may move delivery dates and do not automatically suspend payment obligations.

You are responsible for reviewing and approving deliverables before publication or deployment, including prices, claims, legal notices, accessibility requirements and regulated content.

4. Fees and payment

Project work may require an advance or milestone payments, and retainers are normally billed in advance. Invoices are due in the currency and within the period stated on the invoice. Applicable taxes will be added where required.

Advertising spend, licences, domains, hosting, apps, stock assets and other third-party costs are separate unless expressly included. You authorise approved third-party expenditure and remain responsible for it.

Late payment may pause work, access or delivery. Reasonable recovery costs and interest may apply where permitted by law. Refunds and cancellations are governed by our Refund & Cancellation Policy and any signed engagement terms.

5. Intellectual property

Subject to full payment, you receive the ownership or licence described in the applicable proposal for final deliverables created specifically for you. Drafts, rejected concepts and working files are excluded unless expressly listed.

We and our licensors retain ownership of pre-existing materials, reusable code, frameworks, templates, methods, prompts, internal tools, know-how and third-party materials. Where these are included in a deliverable, we grant the licence reasonably needed to use that deliverable, subject to third-party terms.

Unless you object in writing or confidentiality terms prevent it, we may identify you as a client and display public-facing work and non-confidential results in our portfolio and marketing. We will not publish confidential information.

6. AI-generated output

We may use AI-assisted systems in research, drafting, coding, design, analysis and automation. We apply human direction and review appropriate to the engagement, but AI output can be incomplete, inaccurate or similar to material produced for others.

You must review factual claims and suitability before use. We do not promise that AI-assisted material is unique, registrable, non-infringing in every jurisdiction, or suitable for regulated decisions unless expressly agreed in writing.

7. Confidentiality

Each party will use reasonable care to protect the other's confidential information, use it only for the engagement, and disclose it only to people and service providers who need it and are subject to appropriate duties.

Confidential information does not include information that is public without breach, already lawfully known, independently developed, or lawfully received from another source. Disclosure required by law is permitted where notice is legally allowed.

8. Third-party services

Our work may rely on platforms, APIs, hosting, advertising networks, payment providers, plugins and other third-party services. Their availability, policies, fees and changes are outside our control and their terms apply directly to your use.

We are not responsible for third-party outages, account restrictions, algorithm changes, rejected advertisements, lost rankings or service discontinuation, but we will provide reasonable assistance within the agreed scope.

9. Acceptable use

You must not use our website or deliverables to break the law, infringe rights, distribute malware, deceive people, send unlawful unsolicited messages, manipulate systems, or create harmful, discriminatory or abusive content.

We may refuse or suspend work that we reasonably believe is unlawful, unsafe, deceptive, infringes third-party rights, or breaches a platform's rules.

10. Warranties and results

We will perform agreed services with reasonable skill and care. Except for express written commitments, services and website content are provided on an “as available” basis, and implied warranties are excluded to the extent permitted by law.

Business, marketing and technology outcomes depend on many factors outside our control. We do not guarantee revenue, profit, leads, rankings, reach, conversions, platform approval or uninterrupted operation.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, opportunity, goodwill or data, except where such exclusion is prohibited.

Our total liability arising from an engagement will not exceed the fees paid to us for the affected services during the three months immediately before the event giving rise to the claim. Nothing here excludes liability that cannot legally be limited, including liability for fraud or wilful misconduct.

12. Indemnity

You will indemnify and hold us harmless from third-party claims, losses and reasonable costs arising from materials, data, instructions or claims you provide; your unlawful use of deliverables; or your breach of these terms, except to the extent caused by our breach or misconduct.

13. Suspension and termination

Either party may terminate as allowed by the applicable proposal or our Refund & Cancellation Policy. Fees for completed work, work in progress and approved non-cancellable commitments remain payable.

We may suspend or terminate work for non-payment, unlawful or unsafe instructions, misuse of our services, or a material breach that is not remedied within a reasonable period after notice. On termination, each party must return or delete confidential information where required, subject to lawful record retention.

14. Force majeure

Neither party is responsible for delay caused by events beyond reasonable control, including natural disasters, widespread network or platform failures, government action, civil disruption or labour disputes. The affected party will take reasonable steps to reduce the impact and resume performance.

15. General terms

Neither party may transfer an engagement without the other's written consent, except as part of a genuine business reorganisation. If a provision is unenforceable, the remaining provisions continue. A delay in enforcing a right is not a waiver.

Notices relating to an engagement may be sent to the email addresses used for that engagement. These terms and the applicable signed documents form the complete agreement on their subject matter.

16. Governing law and disputes

These terms are governed by the laws of India. The parties will first attempt in good faith to resolve a dispute through written discussion. Subject to applicable law, the courts at Kanpur, Uttar Pradesh will have exclusive jurisdiction over unresolved disputes.

Contact

Questions about this policy? Email hello@risenxtglobal.com or call +91 78809 95522.