Refund & Cancellation Policy

1. How this policy applies

This policy applies unless a signed proposal, statement of work, order form or other written agreement states different cancellation or refund terms. The signed agreement controls where there is a conflict.

Because our services reserve team capacity and involve custom work, refunds are based on work completed, work already scheduled or started, and non-cancellable commitments made for your engagement.

2. Before work begins

If you cancel before we begin discovery, planning, production or other substantive work, we will refund amounts paid after deducting any payment-processing fees and approved third-party costs that cannot be recovered.

Work begins when we perform project-specific research, planning, account setup, strategy, design, development, content preparation or another agreed activity—not only when a final deliverable is shared.

3. Project engagements and deposits

Project work is commonly billed through an advance and milestones. Once project-specific work has begun, the initial advance is non-refundable to the extent it covers discovery, planning, reserved capacity and work performed.

If you cancel during a project, you must pay for completed work, proportionate work in progress, and approved non-cancellable commitments up to the effective cancellation date. After outstanding amounts are settled, we will provide paid-for deliverables in their then-current state where reasonably usable and contractually permitted.

4. Monthly retainers

Retainers run for any minimum term stated in the applicable proposal and then continue as specified there. Unless agreed otherwise in writing, cancellation requires 30 days' written notice.

Amounts for a retainer period that has started are not refundable because capacity, strategy, production and campaign work are committed in advance. We continue delivering the agreed services during the paid notice period, subject to your cooperation and access.

5. Advertising and third-party costs

Advertising spend paid to platforms, and fees for domains, hosting, software, plugins, stock assets, payment processing or other third-party services, are governed by those providers and are not refundable by us once charged or committed.

If we hold an identifiable, unused client-funded balance that has not been committed to a third party, we will return that balance after deducting outstanding invoices and authorised costs, normally within 15 business days after reconciliation.

6. Training, workshops and digital products

For a scheduled live training programme or workshop, you may request cancellation before the programme begins. Any refund will deduct payment-processing charges and the value of materials, onboarding or sessions already provided. After the programme begins, fees are non-refundable, but we may offer a transfer to a later available cohort at our discretion.

Downloaded digital materials, recordings, templates, access codes and other immediately accessible digital products are non-refundable once delivered or accessed, except where required by law or where the item is materially defective and we cannot remedy it.

Free tools and resources are provided at no cost and on an as-is basis, so no refund applies.

7. Service concerns and eligible refunds

If an agreed paid deliverable is materially not provided, notify us in writing with details. We will first have a reasonable opportunity, normally 15 business days, to correct, complete or re-perform the affected work.

If we cannot remedy a confirmed failure, any refund is limited to the amount paid directly to us for the undelivered or materially defective portion. A change of preference, strategy, internal priority or business circumstances does not by itself make completed custom work refundable.

Confirmed duplicate payments or amounts charged by us in error will be returned in full to the original payment method where practicable.

8. Pausing an engagement

A pause requires written agreement and is subject to scheduling and existing commitments. Unless the applicable proposal says otherwise, a requested pause does not automatically stop invoices, extend deadlines or preserve the same team availability.

If we agree to a pause, we will confirm its start date, maximum duration, restart conditions and any revised timeline or holding fee in writing.

9. How to cancel or request a refund

Email hello@risenxtglobal.com from the address associated with the engagement. Include your name or business name, invoice number if available, the affected service, the reason for the request and any supporting information.

We will acknowledge the request and may ask for information needed to verify it. The effective cancellation date is the date we confirm acceptance in writing, not the date work stops informally or account access is removed.

10. Refund method and timing

Approved refunds are normally initiated within 10 business days after written confirmation and final reconciliation. Your bank or payment provider may require additional time to credit the funds.

Refunds are ordinarily returned through the original payment method. We may use another lawful method when the original method is unavailable. We are not responsible for exchange-rate differences, intermediary charges or processing delays outside our control.

11. Chargebacks

Please contact us before raising a payment dispute so we can review the issue and supporting records. An unjustified chargeback does not cancel amounts properly due under an agreement, and we may pause services while a dispute is investigated.

12. Changes to this policy

We may update this policy for future purchases and engagements. The effective date at the top identifies the current version. Changes do not reduce rights already confirmed in a signed agreement or required by applicable law.

Contact

Questions about this policy? Email hello@risenxtglobal.com or call +91 78809 95522.